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iF
ismail F

1 reviews | Active since Jul 2012

20 Jul 2024, 16:15

Unable to use the mobile app

I am unable to link my device to my ABSA app, every time I try to log in it keeps saying profile already registered.

I called the call centre twice - one person tells me that I should uninstall, while the next consultant says my ID number is wrong and that I have to go to the branch.

I am so confused. Honestly speaking the ABSA app is the worst.

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Replies (4)
iF
ismail F's update20 Jul 2024, 16:58
Reviewer Update
Just wanted to say, my online banking profile has now been suspended as ABSA contact centre could not help with the application.

Therefore I am unable to make online payments.
Honestly speaking at this rate I might as well just switch over.


iF
ismail F's update21 Jul 2024, 07:42
Reviewer Update
As of this morning, I am still unable to login, I cannot do payments/transfers - the banks are closed

I cannot go to the branch during the upcoming week due to work commitments. This entire situation is a mess.

I called the ***** department yesterday, unfortunately they couldn't remove the block/hold, I get that it's security reasons, but effectively I am unable to access my funds and make transfers. It's one thing to block the app, but to effectively and immediately cut of my entire online profile.

I don't understand why your guys app has to be so complicated. It's really frustrating.


iF
ismail F's update22 Jul 2024, 10:53
Reviewer Update
Absa, please can you urgently update me - as this is the second day of me not having to my online profile.

Thank you
iF
ismail F's update22 Jul 2024, 10:55
Reviewer Update
Good Morning Absa Team,

Thank you for the comment.
I may be unavailable later today to take phone calls, as I have meetings.
Please can you rather pop me an email on my Gmail account