PP
Philip P
1 reviews | Active since Nov 2014
05 Feb 2020, 20:32
Unable to use credit card for online purchses.
On two occasions over the last 2 weeks I tried to make payment to: 1. Takealot 2. Mango Airlines.
Both occasions using my credit card I did not receive an OTP and had to make alternative methods of payment. I phoned your 3D secure line and they said the card etc were fine and the OTP’s were maybe delayed and I should receive them. I was also told to turn my phone off and on again and that should solve the problem. That did not work. So I now am in a position where I cannot use my credit card for online purposes. Please advise resolution. Regards
Philip Phitidis Cell: *** ***
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Absa's replyOfficial
06 Feb 2020, 11:27Dear Philip
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply06 Feb 2020, 11:27
Official
Dear Philip
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd