Unable to update personal loans debit order account

I have been trying to update my debit order account for my ABSA personal loan since 09 September without success , i contacted as advised the collection department who advised that an e-mail had to be sent to *** , which I did on the 10th of September , to date I have not had a response , I sent a follow up e-mail and then finally also mailed the complaints department. I have not had the courtesy of a response and have kept the current account being debited open longer than planned incurring Unnecessary bank charges along with the cost of transferring money into the account as to not default on my payment.

With the interest rate charged on the loan I would expect some level of service.

Good Afternoon

Please see my correspondence with your collection department regarding the changing of my debit order account , I contacted the relevant department on 09 September and was advised to e-mail them the instruction which I did on 10 September , to date apart from the initial recipient directing it to the correct department (I mailed both the collections department and general ABSA contact e-mail) I have not been given the courtesy of any response (I have attached the initial mail and letter confirming my new bank details ), my plan was to terminate the account currently debited which I now have not been able to do and will incur service fees along with the transfer fees of making sure there was enough funds in the account to cover the debit order amount.

May a formal complaint be registered and investigated regarding the failure of providing any kind of basic service towards me on this request , with the interest rate charged on the loan I would expect a certain level of service and responsibility in securing the collection of the debt.

Please let me urgently know what further is required from me to effect the change in the debit order account used in relation to the personal loan.

Good Afternoon

Any feedback on my request ?

I am planning on closing the account currently being debited , so if you are unable to change the debit order date in time , you need to provide me the account details in order for me to make the payment of this month as I gave sufficient notice for the debit order account to be updated.

Please urgently give me the courtesy of a response.

Good Evening

I was advised by your call centre that I had to send an e-mail in order to change my debit order account on my personal loan , please assist by changing the account debited from my ABSA cheque account to my FNB cheque account , account confirmation letter with the account details attached.