SM
Sewela M

1 reviews | Active since Apr 2015

07 Mar 2017, 21:00

Unable to unblock my cards

<p>I have reported my bank cards that they have been lost through a telephonic communication, Then two hours after i have reported the incident, i called back the consultant and spoke to brian. i told him that my lost cards have been found and i was told that because my cards have been blocked the system is unable to unlock them. This is really devastating the same way the consultant blocked my bank account why is it impossible to unblock my cards? i am very dissapointed with absa, this has really inconvinanced me because i did not have any money on me, and let alone since the cards were blocked i could not swipe any transactions. i have been told that this is for security reasons, i feel that this is just bad customer service and why cant they use the same system they used to varify me by asking me verification questions. Absa team is really pushing the valuable clients away..</p>

0
Replies (3)
Absa
Absa's reply08 Mar 2017, 10:34
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

SM
Sewela M's update08 Mar 2017, 18:22
Reviewer Update

Still no feedback

Absa
Absa's reply10 Mar 2017, 15:02
Official

Dear Sewela

Please check your email, I did send the response.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd