Unable to unblock my account that was blocked in error by bank

I am currently have the worst experience with Absa , and I have been their client for over 10 years now and this has never happened.

My colleague tried to transfer some money into my account and now my account is blocked.

I have contact absa several times and also just got back from the centurion branch of which they were now help in unblocking my account and can’t access it.

I am told that the person who tried to transfer my on my account must get their bank to call absa to unblock my account, which I don’t understand as I did not do anything wrong and I am an absa client and was never notified that my account is block and why. Now I have to go up and down to have access to my own account for something I didn’t do.

I am surely moving banks