Unable to transact on Online banking

<p>I have been unable to do transactions on my online baking since September and this has now escalated to the extent that I can't even log into my account any longer. I wait for days after sending a mail and try what is proposed as a fix, but it just worsens the problem. I am at a stage now where I am considering to close my account and I don't really want to, because I like Virgin Money, but this is causing me to not even be able to access my own money, even at an ATM.</p> <p>I need this sorted ASAP, but it seems there is just no urgency from their side or eagerness to find the cause.</p>