Unable to sustain Customer Care

The bank never really cares for a customer. They forever looking at every opportunity to milk the system for their interests. Few things I noticed and I hope they prove me wrong: Firstly Absa monetary rewards has reduced significantly after the introduction of Absa Advantage, no courtesy call and/or mail knowing very well that I'm paying of my home loan to offer me any new deals or as an exit interview, no courtesy call to offer benefits even though you have a range of products with them. Bottom line is that they only looking to take and give very little back. I will be taking out another home loan and I'm going to test the waters this time around, if FNB or Standard bank offer me a better deal than Absa, I'm moving all my products over. I've been loyal for almost 20 years or so and it's time they come to the party. The bank don't do random needs analysis. The looting could have affected ordinary citizens like myself, any help from my bank, NO. They too concerned about their own interests yet we make them who they are. Sad times in South Africa