Unable to reverse a payment

Hi ABSA<br> <br> Could someone please explain to me how it is that a payment that was made on your system can not be reverse? This after an extra payment was made due to your system not functioning properly!!! <br> One take the time and effort going in to the bank and get handed invalid information to email a certain department and receive no feedback at all. Another problem arise and i get advised that the information handed to me was actually incorrect and give me a totally new email address to mail [Email Removed] They come back to me stating they cannot do it and i need to contact the 3rd party to get my money back, WHAT **** IS THAT?????? What are you guys there for???<br> Don't try and feed me BS about contacting the 3rd party as this is entirely YOUR fault and i want this resolved ASAP!!!