Unable to reverse a interaccount transfer

HI,

I have sent two requests for a reversal for an incorrect transfer I did on the Absa App between accounts.

I keep on getting a response I can do the reversal on the app.

The frustrating part is if I could I would have. No call just a response via an email with the same answer do the transfer online.

And an answer takes four days. IT has now been 9 days since I sent the request.