Unable to resolve issue

After having a problem where absa internet banking 2nd level password was not accepted, my account is now locked and the reset password option seems broken. After first being told to go a branch to reset it I was then told to mail [Email Removed] and they will fix it. Since then I have heard nothing back and certainly dont have time to go to the branch over month end to reset an online password. None of the other banks require this as their reset functionality actually works. Funny bit is that the error message tells me that my cellphone banking is disabled, yet that is the only bit that is still working.