Unable to provide service but they took my money

<p>Me and my daughter needed Travel insurance for a Shengen Visa Application and because we both bought our Flight tickets with my ABSA platinum credit card, I knew we could find the travel insurance from Absa Travel insurance. I have contact them with a phone call and had to hold on for almost half an hour before they answered my call. It was on a Saturday morning, the 15th of April 2017. They promised me that I will receive the documents on Monday the 17 th of April 2017. I did not received it till this day, I have send them 2 e-mails with my request for the documents telling them I need it for our Shengen visa application on the 2 of May 2017. They rep**** with an automatic response message, I phoned them a 3d time, again holding for more than half an hour, and they told me they had trouble with the mweb e-mail addresses. I gave them an alternative e-mail address. Then I went to our local ABSA Branch and even they could not get through to the ABsa Travel Insurance department. Needless to say, I had to get Travel insurance from another company. I then saw, although I did not received any documents at all from Absa, they took R1522 from my credit card for the insurance on the 24th of April 2017, but I don't have any documents to show anybody as proof. If I can't get hold of them now to send me my documents, how would they be able to help me if I have an insurance claim for whatever reason when we travel. I cannot get through to them, and I want to cancel everything and get my money back. These are all the telephone numbers I called: ********** 500, ********** 284, ********** 521. and the e-mail address ********** and the reference number of my Travel insurance request ABSI 289732 DNA.</p>