FS
Feroze S
1 reviews | Active since Nov 2011
29 May 2025, 12:58
Unable to process uncleared transactions
I have been on call daily with the call center and emailing authorisations to clear 6 x R2000 card payments done by myself on 16th May 2026 which is still uncleared. Sent confirmation from merchant to advise they have processed it on their side this is affecting my balances and now absa has withheld 12000 of my money. The reference number for this Case is C-***3.
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Replies (2)
Absa's replyOfficial
30 May 2025, 07:47Dear Feroze Salie, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's reply30 May 2025, 07:47
Official
Dear Feroze Salie, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's replyOfficial
30 May 2025, 07:57 Dear Feroze, We value your concerns and kindly request more information about the transactions sitting under AUTH. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). We await your reply.
Best regards,
Absa's reply30 May 2025, 07:57
Official
Dear Feroze, We value your concerns and kindly request more information about the transactions sitting under AUTH. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). We await your reply.
Best regards,