Unable to process storm damage claim

On 23 February 2015 I submitted a claim for storm/hail damaged to my house. An assessor was appointed and he did an assessment. Two window panes were replaced (for which I paid the R500 excess). <br> <br> On 15 April I received an e-mail containing an agreement of loss from the Assessors. This agreement was however for only half the damage and I referred it back to them. Since then I had to phone 3 to 4 times a week to hear that no further progress have been made on the claim. Not one phone call or e-mail originated from Absa.<br> <br> It is now more than 3 months (105 days) and NO outcome.