unable to process credit application

Based on my experience, phone conversations with Absa and a few complaints here, I know you have some system issues. I app**** for and was granted a credit card twice, in the last 6 weeks. I submitted my required documents twice and was asked to accept the quotation four times by different people. Each call took a longer time to get answered (36 minutes this morning before I hung up ). After each conversation I was assured that my application is in order and in the final stage. No news yet, and you clearly shut down your card call centre.<br> What am I to do? I do not want the next call from absa to be a request to accept my quotation. It would be great if someone could attend to this