Unable to process a journal after 11 attempts

I have been trying to resolve the issue of a balance on a closed credit card belonging to my father for the last three years. All that is needed is a journal from the card account to the current account. After 3 visits to a branch and around 8 calls to the card division, the matter is once again unresolved. On every occasion a transaction within 24 - 48 hours was promised and never occurred. Each time I have to take my 86 year old father along to the branch or put him on the phone. This is stressful for my father as he cannot understand why we have to keep doing the same thing over and over. This poor service is uncharacteristic for ABSA, but very frustrating. I hope that by posting this someone in ABSA will pay attention and actually solve the problem.