UNABLE TO OPEN MY SIMPLE ACCOUNT

Hi MY NAME is hopewell Ntobela I Have been trying to open an account with Absa for the past week and they system is upto nonsence. They first told me that I cannot open an account and secondly time I went to smith street branch in durban they then give me a form to go and verify my Identity at home affairs and I did so. after I came back they then told me to come back the next day i then went back and they were unable to open my account and they now told me that they will call me and speak to a regional manager however 1 week has past and they system is upto nonsence they told me that someone tried to use my identity in 2018 and this is the reason they are unable to resolve the issue . be carefull for your identity with ABSA GUYS