Unable to open and account

On Thursday the 3 December I went to Howard Center in Cape Town to open a bank account for my son.I had all the required documentation with me.<br> I was told that because the branch manager was not there the consultant could not open the account.<br> So I asked then to make an appointment for when the branch manager was there.The appointment was made for 10am Tuesday the 8th of December.When I got to the appointment I was told that the branch manager was still not there.I enquired why the branch manager was required and they said to notarise a document.So I took the document and drove to the local police station and had the document notarised.When I got back the consultant said she could not accept that but would call me when the branch manager was in to open the account.<br> It is now the 15th December and no one has called.Must I assume that ABSA does not want by business or has the Branch manager gone on long leave???<br> <br> I am really upset about this and am considering moving all our accounts from ABSA.<br> Please try and resolve this for me.<br> Thank you<br> Samantha<br>