SL
Sonja L

1 reviews | Active since Mar 2009

06 Jul 2020, 14:33

Unable to open ABSA Business Account Online for 14 days

ABSA Business does not work. They have flawed systems to open business accounts online. Firstly you MUST use Chrome which they do not state on their website. Secondly, you can NOT upload the registration papers due to a flaw in their design. Tried opening account on 22.06.2020 online with temporary ref RBD-991626. Eventually on 06.07.2020 I was told by private banker (yes not business banking as they DO NOT get back to you at all) to redo the application as they CAN NOT find the RBD reference number. The RBD reference is the temporary password in the backoffice!!!

Retried application on 06.07.2020. Same issue. CAN NOT upload PDF file of 0.16MB with a limit of 2MB. Tempoary ref RBD-357799. ABSA sort your systems out. Holding on at ***now for over 20 minutes. This is the way ABSA do business, the client runs around trying to open business accounts. Complaint already with pre-ombudsman with another 10 days to go before it goes to OMBUDSMAN.

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Replies (1)
Absa
Absa's reply06 Jul 2020, 16:13
Official
Dear Sonja,
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. 
 
Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd