Unable to open a simple estate account
My company is busy finalising a deceased estate.
We opened an estate account with Absa seeing as the deceased had accounta with Absa.
It was our mistake to believe it will be easier and more streamlined to open this account with Absa seeing as the deceased already had his accounts with Absa.
The estate account is open yes, however the deceased's accounts is still not closed and the balance is still not transfered to the state account.
The estate account is reflecting a zero balance for more than a week now as a result.
Thanks to your incompetence we are unable to proceed with this estate. Shame on you.
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Replies (3)0
Replies (3)
Absa's replyOfficial
19 Oct 2021, 11:01 Dear Maartin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***7. Kind regards, Rezona Louw Group Customer Care
Absa's reply19 Oct 2021, 11:01
Official
Dear Maartin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***7. Kind regards, Rezona Louw Group Customer Care
's updateReviewer Update
25 Oct 2021, 12:30Matter still not resolved. Unable to access Estate account as it reflects a zero balance.
's update25 Oct 2021, 12:30
Reviewer Update
Matter still not resolved. Unable to access Estate account as it reflects a zero balance.
Absa's replyOfficial
25 Oct 2021, 16:00Dear Maartin Thank you for your posting.
Our office is still busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care
Our office is still busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care
Absa's reply25 Oct 2021, 16:00
Official
Dear Maartin Thank you for your posting.
Our office is still busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care
Our office is still busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care