Unable to move absa app to new device without a face scan

Having been an ABSA client for 35 years, with an Absa platinum account, credit card, vehicle finance AND a homeloan it seems I will have close all my accounts and move to another bank. The reason? I am unable to move the absa application to my new phone without scanning my face, which i am NOT doing. There seems to be no alternative method of validating / authenticating the application on a new device, other than a face scan. Absa, how are you prepared to lose a 35 year platinum client because of this? Amazing