iG
ismail G
1 reviews | Active since Apr 2016
17 Apr 2016, 21:03
Unable to make payments
Good Day<br> <br> i called the call centre on the 12th april requesting assistance on internet banking, the call centre agent put in a request to change my password. i am unable to to login and make payments ever since. I have contacted the call center every day with no assistance. All agents respond, they have a huge backlog on resetting passwords. This is the 1st time i've ever heard an excuse like this. <br> <br> <br> <br>
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Absa's replyOfficial
18 Apr 2016, 14:22Hello ismgani1,
We apologise for the manner in which this matter was handled and for the inconvenience caused.
We have escalated the complaint to get this password reset urgently.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team
We apologise for the manner in which this matter was handled and for the inconvenience caused.
We have escalated the complaint to get this password reset urgently.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team
Absa's reply18 Apr 2016, 14:22
Official
Hello ismgani1,
We apologise for the manner in which this matter was handled and for the inconvenience caused.
We have escalated the complaint to get this password reset urgently.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team
We apologise for the manner in which this matter was handled and for the inconvenience caused.
We have escalated the complaint to get this password reset urgently.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team