HM
Helena M
1 reviews | Active since Mar 2011
13 Dec 2019, 17:14
Unable to give me neccessary proof that a session was cancelled
They are not able to give me proof that a session was cancelled, without it I can't receive pay-out of a policy.
Helpful (0)
Replies (8)0
Replies (8)HM
Helena M's updateReviewer Update
17 Dec 2019, 11:06Re: C-***6 ABSA Session Cancellation ref:_00D1r1GluM._5001r2a7SV6:ref
HM
Helena M's update17 Dec 2019, 11:06
Reviewer Update
Re: C-***6 ABSA Session Cancellation ref:_00D1r1GluM._5001r2a7SV6:ref
HM
Helena M's updateReviewer Update
17 Dec 2019, 11:07Actionline ------Re: C-***6 ABSA Session Cancellation ref:_00D1r1GluM._5001r2a7SV6:ref
HM
Helena M's update17 Dec 2019, 11:07
Reviewer Update
Actionline ------Re: C-***6 ABSA Session Cancellation ref:_00D1r1GluM._5001r2a7SV6:ref
Absa's replyOfficial
17 Dec 2019, 16:23Dear Helena Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you Daphne Le Grange
Absa's reply17 Dec 2019, 16:23
Official
Dear Helena Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you Daphne Le Grange
HM
Helena M's updateReviewer Update
17 Dec 2019, 17:21Sorry I wasn't at my phone when you called. See the message just now.
HM
Helena M's update17 Dec 2019, 17:21
Reviewer Update
Sorry I wasn't at my phone when you called. See the message just now.
HM
Helena M's updateReviewer Update
27 Dec 2019, 14:45Plan number: | ***X0
Planholder: | Christiaan J. Minnie
Reference number: | *** Dear Mr Minnie Update on complaint I refer to my email of 20 December 2019. No feedback as yetOur Legal department have not received any feedback from ABSA’s Legal department as yet. We unfortunately cannot do anything further until feedback is received from them In closingPlease accept my sincerest apologies for any inconvenience that this may be causing. The matter is however out of our control. EnquiriesIf you require any further information or service in this regard, you are welcome to send me an e-mail or contact me at the number stated below. Kind regardsRobyn Jacobs
CCC: CLIENT CARE SPECIALIST: Complaints
SPF Shared Services: Client Care Centre
T +***5 F +***7
2 Strand Road, Bellville, 7530
Planholder: | Christiaan J. Minnie
Reference number: | *** Dear Mr Minnie Update on complaint I refer to my email of 20 December 2019. No feedback as yetOur Legal department have not received any feedback from ABSA’s Legal department as yet. We unfortunately cannot do anything further until feedback is received from them In closingPlease accept my sincerest apologies for any inconvenience that this may be causing. The matter is however out of our control. EnquiriesIf you require any further information or service in this regard, you are welcome to send me an e-mail or contact me at the number stated below. Kind regardsRobyn Jacobs
CCC: CLIENT CARE SPECIALIST: Complaints
SPF Shared Services: Client Care Centre
T +***5 F +***7
2 Strand Road, Bellville, 7530
HM
Helena M's update27 Dec 2019, 14:45
Reviewer Update
Plan number: | ***X0
Planholder: | Christiaan J. Minnie
Reference number: | *** Dear Mr Minnie Update on complaint I refer to my email of 20 December 2019. No feedback as yetOur Legal department have not received any feedback from ABSA’s Legal department as yet. We unfortunately cannot do anything further until feedback is received from them In closingPlease accept my sincerest apologies for any inconvenience that this may be causing. The matter is however out of our control. EnquiriesIf you require any further information or service in this regard, you are welcome to send me an e-mail or contact me at the number stated below. Kind regardsRobyn Jacobs
CCC: CLIENT CARE SPECIALIST: Complaints
SPF Shared Services: Client Care Centre
T +***5 F +***7
2 Strand Road, Bellville, 7530
Planholder: | Christiaan J. Minnie
Reference number: | *** Dear Mr Minnie Update on complaint I refer to my email of 20 December 2019. No feedback as yetOur Legal department have not received any feedback from ABSA’s Legal department as yet. We unfortunately cannot do anything further until feedback is received from them In closingPlease accept my sincerest apologies for any inconvenience that this may be causing. The matter is however out of our control. EnquiriesIf you require any further information or service in this regard, you are welcome to send me an e-mail or contact me at the number stated below. Kind regardsRobyn Jacobs
CCC: CLIENT CARE SPECIALIST: Complaints
SPF Shared Services: Client Care Centre
T +***5 F +***7
2 Strand Road, Bellville, 7530
HM
Helena M's updateReviewer Update
27 Dec 2019, 14:49Dear Sir/Madam,
Thank you for making us aware of your complaint.
We received your complaint dated 2019/12/20 and will contact you within 8 business hours.
Your complaint reference is C-***2. Please quote this reference number in any future communication with us regarding this matter.
Yours sincerely
Absa Customer Care
Regards
Heather Berman
Complaints Remediation, Physical Channels
***
absa.co.za
Thank you for making us aware of your complaint.
We received your complaint dated 2019/12/20 and will contact you within 8 business hours.
Your complaint reference is C-***2. Please quote this reference number in any future communication with us regarding this matter.
Yours sincerely
Absa Customer Care
Regards
Heather Berman
Complaints Remediation, Physical Channels
***
absa.co.za
HM
Helena M's update27 Dec 2019, 14:49
Reviewer Update
Dear Sir/Madam,
Thank you for making us aware of your complaint.
We received your complaint dated 2019/12/20 and will contact you within 8 business hours.
Your complaint reference is C-***2. Please quote this reference number in any future communication with us regarding this matter.
Yours sincerely
Absa Customer Care
Regards
Heather Berman
Complaints Remediation, Physical Channels
***
absa.co.za
Thank you for making us aware of your complaint.
We received your complaint dated 2019/12/20 and will contact you within 8 business hours.
Your complaint reference is C-***2. Please quote this reference number in any future communication with us regarding this matter.
Yours sincerely
Absa Customer Care
Regards
Heather Berman
Complaints Remediation, Physical Channels
***
absa.co.za
HM
Helena M's updateReviewer Update
30 Dec 2019, 11:30Re: C-***8 Fwd: ABSA Session Cancellation ref:_00D1r1GluM._5001r2agrAI:ref.
Why is you using a new ref number everytime ? Stick with the first one and resolve it in the timeframe you gave us on the first complaint. Now you are rolling it over and over but nothing gappens.
On Mon, 30 Dec 2019, 08:49 Group Customer Care Action Line (***), <***> wrote:
Good Day CHRISTIAAN JACOBUS MINNIE
We refer to your complaint with reference number C-***2.I am currently investigating your complaint and will contact you on or before the 2020/01/03 2:18 PM with further feedback.
Yours Sincerely Daphne le Grange113 303 037
Why is you using a new ref number everytime ? Stick with the first one and resolve it in the timeframe you gave us on the first complaint. Now you are rolling it over and over but nothing gappens.
On Mon, 30 Dec 2019, 08:49 Group Customer Care Action Line (***), <***> wrote:
Good Day CHRISTIAAN JACOBUS MINNIE
We refer to your complaint with reference number C-***2.I am currently investigating your complaint and will contact you on or before the 2020/01/03 2:18 PM with further feedback.
Yours Sincerely Daphne le Grange113 303 037
HM
Helena M's update30 Dec 2019, 11:30
Reviewer Update
Re: C-***8 Fwd: ABSA Session Cancellation ref:_00D1r1GluM._5001r2agrAI:ref.
Why is you using a new ref number everytime ? Stick with the first one and resolve it in the timeframe you gave us on the first complaint. Now you are rolling it over and over but nothing gappens.
On Mon, 30 Dec 2019, 08:49 Group Customer Care Action Line (***), <***> wrote:
Good Day CHRISTIAAN JACOBUS MINNIE
We refer to your complaint with reference number C-***2.I am currently investigating your complaint and will contact you on or before the 2020/01/03 2:18 PM with further feedback.
Yours Sincerely Daphne le Grange113 303 037
Why is you using a new ref number everytime ? Stick with the first one and resolve it in the timeframe you gave us on the first complaint. Now you are rolling it over and over but nothing gappens.
On Mon, 30 Dec 2019, 08:49 Group Customer Care Action Line (***), <***> wrote:
Good Day CHRISTIAAN JACOBUS MINNIE
We refer to your complaint with reference number C-***2.I am currently investigating your complaint and will contact you on or before the 2020/01/03 2:18 PM with further feedback.
Yours Sincerely Daphne le Grange113 303 037
HM
Helena M's updateReviewer Update
02 Jan 2020, 12:48Geagte Mnr Minnie Dankie vir u epos. Neem asseblief kennis om u naaste Absa Tak te besoek met u ID dokument vir verdere bystand in verband met u naavraag. Ons is nie in staat om te hulp met u versoek via e-pos nie. Ons vra opreg verskoning vir enige ongerief. Groete Stanton van der MerweKlagteoplossingsuite0800-41-41-41www.absa.co.zaCLIENT CODE : MINNICJ117
HM
Helena M's update02 Jan 2020, 12:48
Reviewer Update
Geagte Mnr Minnie Dankie vir u epos. Neem asseblief kennis om u naaste Absa Tak te besoek met u ID dokument vir verdere bystand in verband met u naavraag. Ons is nie in staat om te hulp met u versoek via e-pos nie. Ons vra opreg verskoning vir enige ongerief. Groete Stanton van der MerweKlagteoplossingsuite0800-41-41-41www.absa.co.zaCLIENT CODE : MINNICJ117