Unable to get the amount that is in advance on my bond account

Me again. After 7 days still no response to say how this is going to be resolved. In May 2017 the Art 20 was cancelled on the bond. Why was the Flexi facility not re-instated? When the Art 20 was registered the Fleix was cancelled automatically without any notification. Funny how you can do things without any notice, but your clients needs to notify you of everything they want to do. Is it not supposed to work both ways? This is pathetic to say the least. I know what to do next.