Unable to get ***** on my card resolved.

Hi On the 05/02/2018 I detected via SMS that somebody is committing ***** on my ABSA Card for the third time. I immediately contact the ***** line and the just "hold" my card and say the will contact me in 3-5 days. I was contact 3 days later by somebody that stopped my ABSA Card and said 3-5 days somebody from ***** will contact me. Only on the 13/02/2018 I got a mail from Raphaahle Manaka to fill in forms. I send it on the 13/05/2018 to the ABSA email account ********** from two different e-mails account one with full tracking. The mail was delivered for what it was worth and then absolute nothing. The mail state that I should get feedback in, YES, 3-5 days. I assume working days thus I should get feedback on the 20th of February 2018. Absolute nothing! ABSA just went dead. Please resolve the issue and question and start communicating with your clients. Thanks