EN
Eilappen N

1 reviews | Active since Nov 2015

17 Nov 2015, 14:22

Unable to get assistance from Credit Card Team

Dear ABSA Reader,<br> <br> I have experienced the most pathetic service ever with respect to a credit card. I app**** for a credit card online and I was approved. I then received an email stating that I must accept the terms and conditions and I must provide certain information and documents --- I did all of these. My application was done on the 28 Sep 2015 and to date I have not received my card. I called your call center perhaps 30-40 times and I was just passed around without anybody being able to help me. Eventually I got hold of the manager on the floor Mr Matlhatsi Kekana

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Replies (1)
Absa
Absa's reply18 Nov 2015, 14:50
Official
Hello Marlon Naicker,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd