Unable to get a settlement amount on my personal loan
I am trying to get a settlement amount on my personal loan with ABSA , each time I call the call cuts after 5min 9 seconds , I have called from my Cell , work phone (Voip) and a Telkom landline each time with the same result. The IVR wastes your time wanting to authenticate on the app which I cant activate by only having a personal loan. I got threw twice to a consultant with the call cutting after confirming all my details with no call back.
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Replies (2)'s updateReviewer Update
19 May 2021, 16:27Make that 4 times
's update19 May 2021, 16:27
Reviewer Update
Make that 4 times
Absa's replyOfficial
20 May 2021, 08:53Dear Roelf Conradie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply20 May 2021, 08:53
Official
Dear Roelf Conradie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care