Unable to create new business account after 32 days

<p>I have been struggling to create a new account for my business for 32 days now. As my local representative has very good knwoledge of my business and has given us very good service in the past, I would like to stay with ABSA.</p> <p> </p> <p>When trying to set up an account for our new business, I was told by ABSA the only way is to make use of their online process. I logged onto the link provided, and followed the steps set out. Once done I was quickly notified that the process is complete and I will be contacted shortly. This did not happen. Only after I phoned them repeatedly, I was contacted by a representative, who informed me that all my documents are in order, but they have a large back-log.</p> <p> </p> <p>From then on, it took 4-5 days for each "round" of feedback/documents to be signed. Everything requested from me was confirmed as in order, and all extra documents that had to be signed was returned with the hour. I think it is totally unacceptable to take 32 days to open a new account</p>