Unable to close savings account after numerous requests

I have an ABSA savings account which I no longer use. I contacted ABSA on 15 June to request that the account is closed as it was about to go into negative balance. I received an automated response from ABSA customer services to confirm that my case had been forwarded on to a consultant. I then received an email to say that account closures had to be done in branch. Immediately after which, I receive an email to say that my case has been closed. I responded that I was unable to come into a branch to close the account as I lived abroad and asked for an alternative solution. I never received one.

I continued contacting ABSA on a regular basis hoping that the issue would be resolved but received the same response each time.

It has now been 2 months since my initial query and I'm no closer to resolving the matter and my account is overdrawn due to ongoing charges.

ABSA - please sort this out.