Unable to close accounts

I have been trying to close all my accounts for awhile now, so yesterday I went into the branch at Century City as by advise from their platinum line. I could close some of the accounts yet they couldn't close the cheque account due to some life insurance that first needs to be canceled. This process took more than 2 hours.

This morning I get a sms where I can see the account is still costing me money. I really do not know why they offer platinum banking services yet you don't get the service you are supposedly paying for.

So after settling everything going in to actually do what they wanted me to do I'm left with a R-327.49 balance this is totally unacceptable.