SS
Stefanie S
1 reviews | Active since Dec 2019
06 Dec 2019, 11:33
UNABLE TO CHANGE DEBIT ORDER DATE
I have tried to change a debit order date for the last 5 months now. I visited a branch to do so, I have sent e-mails, I have called. What more do I need to do?? Every time they say it has been changed and yet the next month we are back to the same date. Can someone please explain this to me and indicate what else I can do for them to do their job!!!
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Absa's replyOfficial
06 Dec 2019, 13:14Dear Stefanie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply06 Dec 2019, 13:14
Official
Dear Stefanie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd