Unable to cancel merchant services

I called the call centre and after being bounced from pillar to post I eventually ended up at Fatima who said I should email a cancellation letter. I had already sent this letter to [Email Removed] on 19 January and I then again sent it to her [Email Removed] on 22 January. To date no feedback and when I contacted her a few weeks later she had no idea that I had sent it until I gave her the exact email date and time and she then said she sent it to someone else who would contact me. No such luck.<br> <br> Seems easy to join but as long as they taking your money every month, not so easy to cancel...