Unable to assist with reversal on credit card

I made a payment on my credit card of R200 towards my top-up account at Sanral on 02/04/15. The transaction did not go through on the Sanral website. I made another payment of R200 on the same day which also did not go through according to the Sanral website.<br> I logged on to my online banking and saw that both transaction were pending. I phoned ABSA's credit card division (number not available on website) and requested that they reverse both transactions. The agent informed me that I need to wait for one transaction to go through before I can reverse it which is ridiculous as this has previously happened with another institution and ABSA was able to stop the transaction before it went through. <br> I then phoned ABSA again on the 04/04/15 and enquired about the transactions. The agent assured me that they will resolve this within 30 days.<br> I phoned Absa again today, to follow up and the agent informed me that I should follow up with Sanral myself.<br> I have been a client of ABSA for 15 years and they are not able to assist me with this?<br> <br> They have not phoned & informed me why this is, no-one in the call centre can assist-I should move to a BETTER bank! This service is pathetic!!!!!