Unable to assist with opening an account

I went to ABSA N1 City on Saturday to open 2 accounts. Firstly there was only 1 consultant, so we waited for almost an hour for assistance. When we got to the lady she immediately advised that she cannot assist me due to my municipal account (proof of residence) stated my full name and then my initial and surname. "We know that this is such a simple error and we get lots to these" and therefore I cannot open an Account with Absa. Strange that other banks are willing to assist you but not Absa N1 City. This is also probably because it was 10 minutes before closing time. Then to top it all off, we tell the Customer Service Manager that the service suck in this place. Her response "Oh sorry"..... Really Absa??