MM
Marinda M
1 reviews | Active since Jul 2011
18 Jan 2019, 00:45
UNABLE TO ASSIST WITH ELEMENTARY REQUEST
My mother made 2 fixed investments on 17/10/18 with Sinoville branch and ABSA were requested to pay the 2 interests monthly into her money builder account on 17th of each month.
Only one interest payment was paid on 17/11 and 17/12 respectively. After visiting Sinoville on 19/11 and 24/12 respectively to inform and again request that both be paid, the other fixed interest payments were made.
Again on 17/01/2019 only one interest payment was made. For 3 consequative months now ABSA have not adhered to an elementary request. It is unacceptable and the service of this branch is poor.
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Replies (2)
Absa's replyOfficial
18 Jan 2019, 11:43Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply18 Jan 2019, 11:43
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
18 Jan 2019, 12:35Hi Marinda,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is ***Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is ***Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
Absa's reply18 Jan 2019, 12:35
Official
Hi Marinda,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is ***Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is ***Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,