Unable to assist with all queries over 2 months

About 2 months ago I have received a letter from ABSA head office to collect a new cheque card from my nearest ABSA branch as I had qualified for a gold package.I went in collect my new cheque card and was asked to apply for a new cold credit card by calling the call center which I have done on that very day.After collecting my new gold credit card from the same branch I expected everything to be the same as my old silver package unfortunately it wasn't.The first issue was that my credit funds were transferred into my new card causing 2 straights and 2 budget which increased my installments from +-R400 to +-R650.I went back to the bank and after speaking to one of the consultants who tried to assist I believed her explanation.Thereafter I had waited for my credit card installment to be debited of my cheque account which has never happened.I had gone back to the branch, spoke to the same person and she told me that for the next debit everything will be fine, I was forced to do an EFT that day.A month later and the same issue, when I went back to the branch no one could answer what's going on with my account/debit order.This is very disturbing as I have banking with ABSA for 13 years