1 reviews | Active since Oct 2016
Unable to assist me telephonically
<p>Today I withdrew money at the Bellville ATM which is situated at the BSE building. I tried 2/3 times to withdraw the full available balance which was 1070. All three times it was declined sayign insufficient funds. I could hear the dispenser running on the inside.</p> <p>I then proceeded to check my available balance which showed 1070?? I then withdrew R1050 ATLEAST THAT was what I requested.</p> <p> </p> <p>I just took the money when dispensed and shoved it in my purse as the ATM is not situated on a very safe place. I work in that building for Capitec. I proceeded to the shop just a few steps away and counted the money once inside R750???!!!!!!!I immediately contacted the bank where I was told they cant assist me telephonically?Like what **** is that?I just withdrew money at your ATM and you are telling me you are unable to assist me i must go into the branch. I work and I had my lunch already?What do you expect me to do? I am so flippen annoyed as I have to wait a day firstly to report the incident as the bank is closed already and clearly the staff is not very helpful.</p> <p>I would like someone to check the ATM for me my details are below ;</p> <p>SA JULIUS</p> <p> ********** 068081</p> <p> ********** 967</p> <p> ********** 402</p> <p> </p> <p>My money should be refunded to my account without delay as I am sure you are able to check your cameras. </p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Please advise whether I should still proceed to the Branch
Please advise whether I should still proceed to the Branch
I have been to the bank and there I waited and wasted my entire lunch hour trying to sort his matter out. I visited the Bellville branch where I was assisted by Yvonne(who was not wearing her name badge and I had to call the branch to find out who she was), who was unable to log my query and print a form from the intranet?? I left the branch and the incident was not logged and still isnt logged as I have not received my money., copies were made of my id,bank card and receipt. I have contacted the branch twice thereafter and was told that I would be contacted. I do understand that the branch can get busy but it is 16:10 in the afternoon and after spending my lunch hour in Absa Bank Bellville and still no resolution . I am beyond cheesed off!!
I have been to the bank and there I waited and wasted my entire lunch hour trying to sort his matter out. I visited the Bellville branch where I was assisted by Yvonne(who was not wearing her name badge and I had to call the branch to find out who she was), who was unable to log my query and print a form from the intranet?? I left the branch and the incident was not logged and still isnt logged as I have not received my money., copies were made of my id,bank card and receipt. I have contacted the branch twice thereafter and was told that I would be contacted. I do understand that the branch can get busy but it is 16:10 in the afternoon and after spending my lunch hour in Absa Bank Bellville and still no resolution . I am beyond cheesed off!!
Your matter complaint is still under investigation. Please give us some time
Your matter complaint is still under investigation. Please give us some time