ML
Mandi L

1 reviews | Active since Feb 2016

16 Feb 2016, 12:42

Unable to add Discovery health as a beneficiary

For the past YEAR already it is impossible to add Discovery health Medical Scheme as a beneficiary to my last of ABSA beneficiaries. <br> <br> When I enter the details manually, I get prompted to say that Discovery health Medical Scheme is a listed ABSA beneficiary and I have to select it from the list. When I choose Discovery health Medical Scheme from the ABSA listed beneficiaries, and go through the entire setup, it gives me the following error right at the end: Error 013 - Enter a Valid beneficiary account number!!!<br> <br> As it's a listed ABSA beneficiary I cannot alter the account number as it has been pre-populated and therefore it becomes impossible to actually add Discovery Health as a beneficiary as the process cannot continue.<br> <br> I have emailed their technical department on various occasion stating in detail what the problem is as well as providing screen shots. The technical department then emailed me 2 weeks later to explain to me, firstly, how to log into Internet banking and then secondly, how to add a beneficiary! I thought to myself, where do they think I got the screenshots from if I were unable to do all these things! Absolutely no service and a YEAR later it's still broken

0
Replies (1)
Absa
Absa's reply17 Feb 2016, 11:30
Official
Hello Mandil,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd