Unable to access bank account

Last week Tuesday on the 17th February 2015 I had my business account converted in Port Alfred by Jody. He was very helpful. By Thursday my internet banking stopped working and he confirmed that he is struggling to get hold of the person responsible for transferring the account. By Saturday my bank card also stopped working. On Tuesday I spoke with a Lizzy from Grahamstown who confirmed that the person responsible for the transfer is very hard to get hold of. Does a huge institution like ABSA only have one person in the entire country to do all the business banking transfers? I have been a week without access to my account, how is it possible to do business like that?