UN ACCEPTABLE RIDICULOUS CHARGES

I honestly don't know what is really wrong with Absa, is this their way of trying to make money out of people. I wrote a review complaining about the unpaid rejected debit order fees that I was never informed about and it was sorted out by a lady named Basani Hlungwani which it was refunded in full R300 and the balance was R409.71 which I paid R410 and the account was brought forward to a positive R0.29 so now I have called them to close the account for me as I no longer need it. Yesterday I spoke to an agent named Kamo from the retentions department he says to me the account requires an amount of R108.00 in order to be closed I asked him what is the amount for and he could not explain and said that's what it shows on his screen, in order to close the account I need to pay that. I told him I cant pay an account for no reason whereby on my side its showing a positive R0.29 I asked him to transfer me to the complaints department, I spoke to a guy named Tumisho I explained to him what Kamo said to me. Tumisho asked to put me on hold so he can check what is happening before he asks for the account number which is *** then he says to me but on the account there is a positive R0.29 he doesn't see what kamo is talking about. Then he says to me please hold let me ask around my colleagues and check if there are any hidden costs, I was on hold for 10mnts then he comes back and says no mam you don't owe anything. Let me send a message so your account can be closed immediately. He gave me a reference number C-***3 then another escalation or caller id number 121128. After 2hrs I receive a call I speak to the same agent Kamo that told me I owe Absa R108 in order to close the account. He asks me why do I want to close the account is there anything he can do to change my mind. Then I reminded him that he spoke to me earlier in the day and told me the account cannot be closed due to the outstanding fee, he says to me No No No why is it sent back to him as he can still see the R108 that I need to pay, he asks so now what are we going to do. I asked him what do you mean, you need to close this account so I can continue with my life.

I advised Tumisho that I need this account closed before the 1st of April as I will not be responsible for the account fee/fees (R135) that will accumulate. I did my part to pay the R409,71 that was outstanding. Please whoever will attend to this message close that account.