Ultimate Banking Account Not Free for Spouse After all!

How sad that we cannot depend on our banks to do their work! My husband has an Ultimate Banking Account and therefore we decided to get me the free account for spouses but it has not been free as I have had to fight twice already to get a R100 back for charges that they keep on explaining away. The last R100 that was charged I was told was for the fact that I didn't have an email linked to my account and the system apparently generates this fee because of that. I managed to get R100 back from Jan but not Feb and this after email correspondence. I have cancelled my account because of the lack of trust I have in this bank.