MM
Mo M
1 reviews | Active since Sept 2013
13 May 2026, 00:43
*****ulent Transaction Fees
My account was hit by a *****ulent transactions on April 24, 2026 which I promptly logged via the 24hour ***** hotline. A call number was allocated.
To my shock! the next day the bank proceeded to charge fees for the *****ulent transactions I reported, I then reported this occurrence again.
On May 1, 2026 the transaction value was reversed back into to my account but the transaction fees were not reversed.
I'm not paying fees for a *****! The bank refuses to reverse the charges , how *****ulent of you ABSA. Does the bank expect me to pay charges for a transaction I don't know?????
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
13 May 2026, 09:10Dear Mo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards Leatitia Van Schalkwyk Customer Value Management
Best regards,
Absa's reply13 May 2026, 09:10
Official
Dear Mo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards Leatitia Van Schalkwyk Customer Value Management
Best regards,
MM
Mo M's updateReviewer Update
13 May 2026, 14:22I'm not satisfied not all related transactions were reversed
Your response says;
I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by 14/05/2026 at 16:30. If, for any reason, you are not satisfied with the outcome and require further assistance, please let us know, and we will reopen and review the matter.
Your response says;
I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by 14/05/2026 at 16:30. If, for any reason, you are not satisfied with the outcome and require further assistance, please let us know, and we will reopen and review the matter.
MM
Mo M's update13 May 2026, 14:22
Reviewer Update
I'm not satisfied not all related transactions were reversed
Your response says;
I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by 14/05/2026 at 16:30. If, for any reason, you are not satisfied with the outcome and require further assistance, please let us know, and we will reopen and review the matter.
Your response says;
I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by 14/05/2026 at 16:30. If, for any reason, you are not satisfied with the outcome and require further assistance, please let us know, and we will reopen and review the matter.
Absa's replyOfficial
13 May 2026, 15:11Dear Mo We are attending to your matter and kindly note that I will keep you updated with the progress. Regards Leatitia Van SchalkwykCustomer Value Management
Best regards,
Absa's reply13 May 2026, 15:11
Official
Dear Mo We are attending to your matter and kindly note that I will keep you updated with the progress. Regards Leatitia Van SchalkwykCustomer Value Management
Best regards,
MM
Mo M's updateReviewer Update
13 May 2026, 15:44Thank you very much Leatitia Van Schalkwyk, I appreciate your professionalism and courtesy. You may close the matter as you've resolved all my concerns.
MM
Mo M's update13 May 2026, 15:44
Reviewer Update
Thank you very much Leatitia Van Schalkwyk, I appreciate your professionalism and courtesy. You may close the matter as you've resolved all my concerns.
Absa's replyOfficial
13 May 2026, 16:13Dear Mo
It is my pleasure to have been of assistance and I'm truly glad to hear that the matter has been resolved to your satisfaction.
Regards Leatitia Van Schalkwyk Customer Value Management
It is my pleasure to have been of assistance and I'm truly glad to hear that the matter has been resolved to your satisfaction.
Regards Leatitia Van Schalkwyk Customer Value Management
Best regards,
Absa's reply13 May 2026, 16:13
Official
Dear Mo
It is my pleasure to have been of assistance and I'm truly glad to hear that the matter has been resolved to your satisfaction.
Regards Leatitia Van Schalkwyk Customer Value Management
It is my pleasure to have been of assistance and I'm truly glad to hear that the matter has been resolved to your satisfaction.
Regards Leatitia Van Schalkwyk Customer Value Management
Best regards,