*****ulent debit orders

I had a *****ULENT debit order put through on my account in August. The debit was returned due to insufficient funds. I immediately contacted ***** who said they couldn't do anything as it was returned. They notified me that it was a "Barend DuToit *** from Starsip" that had tried to debit my account. I was charged R150.00 for a R109.00 debit order. I have since been trying to get my money back from Absa with no success. Absa complaints continuously say they will get back to me, but DON'T. I have never had such bad service, especially from a bank I have been with for decades. TOTALLY DISGUSTED WITH ABSA. Mabel SHOULD NOT have the word manager in her title. Very disgruntled customer