*****ulent debit order!

Item: Absa
Rating: 1
Author: Mpolokeng N

Absa took money from my bank account that I didn't authorize more than 10 days ago. It is still not resolved and I still don't know why or for what that debit order was for. I reported this to them immediately and till to date, they haven't refunded my money or provide an explanation for that debit order. I didn't authorize this so it's ***** and theft.

Helpful (0)

Replies (2)

Absa's replyOfficial

11 Oct 2024, 14:49

Dear Mpolokeng Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care

Absa's reply11 Oct 2024, 14:49

Official

Absa's replyOfficial

11 Oct 2024, 15:04

Dear Mpolokeng
I note that Basani Hlungwane is dealing with your concern as per case C-***8.
I will be closing incident number C-***2 to avoid duplication.

Kind regards,

Vanessa Crowe

Group Customer Care

Absa's reply11 Oct 2024, 15:04

Official