SN
Sbongile N
1 reviews | Active since Oct 2014
12 Feb 2025, 09:04
*****ulent claim
*****elent death claim that was made whereby claim forms were filled as married but no evidence of the so called marriage was required. My late sisters boyfriend made a death claim and you processed the claim without following due processes and even required supporting documents
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Absa's replyOfficial
12 Feb 2025, 10:42Dear
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***3. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***3. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Absa's reply12 Feb 2025, 10:42
Official
Dear
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***3. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***3. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management