*****ulent Cheque Account (Delayed Closure)

I am writing to follow up on my previous complaint regarding the *****ulent cheque account opened in my name with your bank (***** case number: ASZA-2***7).

An investigation into this matter was already conducted last year and, as I understand it, the case was concluded. However, despite this, the account in question was merely blocked or frozen instead of being permanently closed. This is completely unacceptable.

If your own investigation confirmed that the account is *****ulent and was not opened by me, there is no valid reason for it to remain active in any form on your system. Keeping the account frozen instead of closing it raises serious concerns about your internal processes and accountability.

Furthermore, this situation strongly suggests that there was negligence or misconduct by someone within the bank when this account was originally opened. The fact that an account could be created without proper verification, such as fingerprint authentication and then not be properly resolved even after an investigation, points to a serious failure in your controls.

To make matters worse, I am still being contacted regarding outstanding fees on this *****ulent account. This is harassment, especially considering that:

1) I am not an Absa client, 2) I did not open this account, and your own investigation has already confirmed this.I therefore demand the following without any further delay:

1) The immediate and permanent closure of the *****ulent account (not merely freezing or blocking it). 2) Written confirmation that the account has been fully closed and removed from your system. 3) Written confirmation that I bear no liability whatsoever for any fees or transactions linked to this account. 4) A clear explanation as to why the account was only frozen after the investigation, instead of being closed. 5) Accountability regarding how this account was opened without proper verification in the first place.

If this matter is not resolved urgently, I will escalate it to the appropriate regulatory and oversight bodies. This issue has already been ongoing for far too long, and I expect it to be treated with the seriousness it deserves.

Sincerely, Nosipho Nzama (cellphone number: ***)