*****ulent Charges - Not able to access own funds

No access to funds on premium account after 3 months. I spent almost 3 hours on hold today - only to be told that the someone will return my call.

Absa happily deducts premium banking service charges and admin fee but rejects debit orders and won’t allow me to make any EFT with my own funds - they failed to contact me to advise they need fica docs - I had to call them obviously and wait on hold.

5 hours after sending docs docs - still unable to access my own funds.

Surely 3 months of charging me premium banking fees for a service I cannot access nor use is *****ulent??