*****ulent by absa client

I was ****med by an absa account holder last year 2025 from 30th Sept to 8 October different payments. I logged a claim at absa ,they required all those documents, Affidavit, Case number, proof of payments, the conversations,emails to this person etc etc after that I was told that my case is been investigated by the investigator Nomsa who was doing nothing, I was told to recieve a call to update me abt my case which I nvr receive any call ,I was the one who was busy calling them ,I was busy sent up and down without any help. To make things short I was told that I can't be helped because there's the fu ds were utilized. At this point I'm sending the matter ombudsman.