*****ulent bank charges

On the 18th, a debit order from my service provider was successfully processed and paid from my account with ABSA Bank. However, on the 20th, another debit order was attempted for the same payment. This second debit order bounced, and ABSA charged me an unpaid debit order fee of R150.

I contacted the service provider to ask why they attempted a second debit order when the payment had already been successfully processed on the 18th. They advised that they did not submit a second debit order instruction and suggested that the issue might be with the bank.

When I raised the matter with ABSA, they stated that they do not initiate debit orders, implying that the instruction must have come from the service provider.

At the moment, both parties are denying responsibility, yet I have been charged R150 for a failed debit order that should never have been processed, since the account had already been paid on the 18th.

I request the following: 1. A clear investigation into who initiated the debit order on the 20th. 2. A reversal of the R150 unpaid debit order fee charged to my account. 3. Accountability from the responsible party to prevent this from happening again.