MK
Mpho K

1 reviews | Active since Jan 2019

27 May 2025, 10:39

*****ulent Account - ABSA

Someone used my ID to open a check account with Absa. The prospective employer only notified me while they were conducting screening. I called Absa's ***** department because I have never opened an account with them. They offered me an email address to which I should write an email on May 21, 2025. When I did not receive an answer from them on the 22nd, I went to the branch, where they contacted the ***** department. The person sent a follow-up email, but they did not respond. I am losing career opportunities as a result of this and it is very frustrating. My identity number has been linked to SAPS *****ulent activities

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Replies (1)
Absa
Absa's reply27 May 2025, 11:49
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,