Typical Insurance tactics, choose what you want to pay for

Mid January I called ABSA insurance to report the matter. This being water leak I thought ABSA would fast track the matter especially since it's an underground leak. 2 days went by nothing then someone shows up ill equipped so another contractor was called in. The new contractor comes in the next at 17:00 with no gas to carry out the job. They spend another hour going to fill their gas. They eventually carried out the work and started using a jack hammer the whole front yard was dug up. Couple of hours later they decide they are not reaching the leaking pipe so they decide to abort. They leave with no repair being and water is still leaking. I decided to get my own contractor to do the repairs. I had to get 3 contractors whom I paid cash . Now that the work has been completed ABSA insurance decides which invoices to pay for and which not to. I already have a high water bill based on your contractors delays. I submitted the invoices last Friday and no feedback was given ever since until I called yesterday and spent 15min on the phone with nonsensical feedback. I was sent a n acknowledgement of loss +-R7000 short.